Get Customers for Your Service-Based Business Using Social Media in an Authentic Way

Get New Customers for Your Service-Based Business Using Social Media in an Authentic Way

Written by Angie

Brand Strategist with more than 15 years of experience specializing in creating brands that attract ideal clients through logo design, packaging, and web design.

In a world where digital presence is paramount, service-based businesses must navigate the expansive realm of social media to acquire new customers authentically. Let’s delve into the intricacies, strategies, and statistics that can empower your service-based business in the dynamic landscape of social media marketing.


The growth and sustainability of service-based businesses hinge on the continuous influx of new customers. In the digital age, social media has emerged as a pivotal tool in this pursuit. Beyond mere transactions, authentic engagement on social platforms can foster lasting connections. So, how can your service-based business harness the true potential of social media in an authentic way?

Understanding the Power of Social Media

The statistics surrounding social media usage are staggering. As of 2022, there are over 4.2 billion active social media users globally, representing more than half of the world’s population. This exponential growth underscores the unparalleled reach and influence these platforms wield.


Identifying Your Target Audience

To effectively utilize social media for customer acquisition, understanding your audience is paramount. Statistics reveal that businesses that segment their audience witness a 76% higher engagement rate. This highlights the need to go beyond generic content and tailor your approach to specific demographics, interests, and preferences.

Crafting an Authentic Brand Persona

Authenticity is a currency that holds immense value in the digital landscape. According to a survey by Stackla, 86% of consumers value authenticity when deciding which brands they support. This underscores the importance of crafting a brand persona that resonates genuinely with your audience, fostering trust and loyalty.
Hint hint: Storytelling is an amazing way to connect with your target audience and share your authentic story.

Choosing the Right Social Media Platforms

Not all social media platforms cater to the same audience. Understanding the demographics of each platform is crucial. For instance, statistics show that Instagram is popular among younger demographics, with 71% of users falling in the 18-24 age group, while LinkedIn is more prominent among professionals. Tailoring your approach to the platforms most relevant to your target audience can significantly impact your success.

Content is King

In the realm of social media, content reigns supreme. The Content Marketing Institute reports that businesses with blogs generate 67% more leads than those without. Crafting valuable, relevant, and shareable content not only attracts new customers but also positions your business as an authority in your industry.

Utilizing Visual Content

The impact of visual content on social media cannot be overstated. Posts with images receive 94% more views than those without. Incorporating visually appealing elements into your content strategy, such as infographics, images, and videos, can significantly boost engagement and shareability.

Building Relationships Through Engagement

Engagement on social media goes beyond likes and shares; it’s about building relationships. According to a study by Texas Tech University, brands that engage on social media enjoy higher loyalty from their customers. Actively responding to comments, asking questions, and creating a dialogue can foster a sense of community around your brand.

Leveraging User-Generated Content

User-generated content (UGC) is a powerful tool for authenticity. A survey by TurnTo Networks found that 90% of consumers say UGC influences their purchasing decisions. Encourage your satisfied customers to share their experiences, whether through reviews, testimonials, or social media posts, to build trust and credibility.
I will repeat again – testimonials are crucial for your business. Many of my clients assume that most of them are fake, or people don’t really read them, yet the numbers speak for themselves.

Optimizing Social Media Profiles for Search Engines

Ensuring your social media profiles are discoverable is essential. According to Hootsuite, 48% of consumers discover new products on social media. Incorporate relevant keywords into your profiles and posts to optimize them for search engines, expanding your reach beyond your existing audience.

KredoDesign Get Customers for Your Service Based Business Using Social Media-in an Authentic Way

Running Targeted Ad Campaigns

Paid advertising on social media can be a game-changer for service-based businesses. Platforms like Facebook and Instagram offer highly targeted advertising options. Statistics show that targeted ads have a click-through rate 2.5 times higher than non-targeted ads, making them a valuable investment.

Monitoring and Analyzing Performance

The success of your social media strategy lies in data analysis. Track key performance metrics, such as engagement rates, click-through rates, and conversion rates. Use this data to refine your approach, focusing on what resonates most with your audience.

Addressing Negative Feedback Positively

Negative feedback is inevitable, but how you handle it can impact your reputation. A Harvard Business Review study found that customers who had their concerns addressed and resolved are more loyal than those who never had an issue. When addressing negative feedback on social media, respond promptly, express genuine concern, and offer solutions. Turning a negative experience into a positive one can not only retain the customer in question but also showcase your commitment to customer satisfaction, enhancing your brand’s reputation in the eyes of potential customers.

Staying Consistent Across Platforms

Consistency is key in building brand recognition. According to Lucidpress, consistent brand presentation across all platforms increases revenue by up to 23%. From your profile picture to the tone of your posts, maintain a cohesive brand image to enhance trust and familiarity.


In the dynamic landscape of social media, authenticity remains the linchpin for service-based businesses seeking new customers. By understanding your audience, creating compelling content, and engaging authentically, you can attract and retain customers in a way that transcends mere transactions, fostering lasting connections in the digital realm.

In conclusion, the power of social media for service-based businesses lies not just in its reach but in the authenticity with which you approach it. Utilize the statistics-backed strategies discussed to tailor your social media presence to your target audience, consistently delivering valuable content, engaging authentically, and leveraging the influence of visual and user-generated content. Monitoring performance, addressing feedback positively, and staying consistent across platforms will further solidify your brand’s presence and attract new customers organically.


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